An item purchased can only be paid for if you have received a request for payment from your seller. The seller has 7 days from the end of the sale to send the payment request.
Until you receive it, the transaction remains in the “Pending invoicing” tab. By clicking on “Request invoice”, you let your seller know that you wish to pay him.

After 7 days, we recommend that you contact the seller via the site's messaging system.
If you do not receive a reply within 7 days, open a dispute procedure.

By default, a dispute is opened for an entire payment request (all items in the request are selected). If your dispute does not concern all the items in a payment request, you can of course uncheck them.

To open a dispute

  1. Go to the “My purchases” page
  2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
  3. Click on “Open a dispute”
  4. A new page is displayed. By default, the system selects all the objects linked to the payment request. Keep only the object(s) for which you want to open a dispute and uncheck the others
  5. In the drop-down menu under “Reason for the dispute”, choose "No response from my seller" 
  6. Enter a short explanation. If necessary add one or more images
  7. Click on "Open a dispute"


If the seller doesn’t respond within seven days, consider the sale cancelled and archive it.

A dispute can remain open 90 days maximum after the close of the sale.